How to cancel your order, or return or exchange a product
1. Contact us on firstname.lastname@example.org
b. if you have ordered you can cancel the same day of your order and we will refund your order.
c. If your goods are faulty please don’t destroy or throw away any product as it will need to be returned to us as proof.
Please note that you are liable for any diminished value of the product resulting from the handling of the product in any way other than what is necessary to establish the nature, characteristics and functioning of the product while you are responsible for it .
Products that you can not send back
Unfortunately, some items are non-cancelable and non-refundable:
- Anything that’s made to your specific requirements (ie: customisation options offered, is personalised or otherwise can't be resold due to a bespoke element
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.